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If you are experiencing any issues with refunds, returns or exchanges, please contact our staff for support in the first instance.

 

PRE-ORDER & ORDER CANCELLATION

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Any ebike order cancellation before shipment will be charged an 10% process fee, and customers can only get a 90% refund of the total order price.

Product Change Process:

1. If you wish to request a product change due to quality problems, please contact our customer service within 15 days of receiving the product.

2. Our customer service team will guide you through the verification process to determine if the product indeed has quality issues. If the quality problem is confirmed, we will arrange a return shipping label for you, and you will not incur any additional costs.

3. Once the product is received at our warehouse and inspected, we will process the replacement and dispatch the new item to you. If the replacement is not available, we will offer a refund.

4. If the product has no quality problems and you still want to change it, please refer to the "Change eligibility" conditions mentioned in the product change policy. Ensure the product is unused, free of dust, dirt, or odor, in its original packaging, and bear the return shipping costs of €300(shipping costs for returned models: €150, for new models: €150) . Contact our customer service within 15 days of receipt for further instructions.

5. After 30 days from the date of receipt, no product changes will be accepted under any circumstances.

Product Returns Process:

1. If you wish to return a product within the first 15 days of receipt, please contact our customer service to initiate the return process.

2. Ensure the product is unused, free of dust, dirt, or odor, and in its original packaging. You will be responsible for the return shipping costs, which amount to €300.

3. Once we receive the returned product at our warehouse and confirm that it meets the return policy requirements, Refunds will be issued through the original payment method used for the purchase.

4. Please note that the return and replacement processes involve shipping the product back to our warehouse for inspection before any further action is taken. If you have any questions or concerns, feel free to contact our customer service for assistance.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

Fashionable wear (hats, etc)
All accessories
Special orders
Used items except in EXTREME cases of breakage/malfunction
LATE OR MISSING REFUNDS
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@lankeleisi.com

Refund

1. For any product that you return correctly in accordance with this policy, we will refund the price you paid to us.
2. We will not refund you the original shipping costs associated with the returned product.
3. We will not refund to you any costs incurred in returning the product to us.

Improper return

1 If you return a product that violates this policy, and you do not have any other legal right to refund or exchange the product:
(a) We will not refund the purchase price or exchange the goods;
(b) We may keep the returned products until you pay us. Additional fees that we may charge for re-delivery of returned products
(C) If we do not receive the additional payment within 15 days, we may dispose of the product by ourselves.

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