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Please contact our staff for support in the first instance when you encounter any logistical and shipping issues.

Before shipping

Costs and destinations

USA:We currently only offer free shipping to the 48 US states (except Alaska, Hawaiian Islands). Please note that all our products are tax inclusive in the 48 US states and you will not be charged additional taxes when purchasing from our online shop.

Europe: United Kingdom, France, Italy, Spain, Germany, Russia, Portugal, Netherlands, Belgium, Swden, Romania, Finland, Czech Republic, Denmark, Latvia, Estonia, Bulgaria, Poland, Luxembourg, Croatia, Slovakia, Slovenia, Lithuania, Belarus, Hungary, Austria, Greece.

Some remote areas and island areas may not be able to deliver, please contact us to confirm before placing an order.

 

Shipping times

 

USA courier:

In stock orders are usually shipped within 3 business days unless otherwise stated on the product page.

For in-stock orders, we will provide a tracking number within 3 working days. Once an order has been shipped, a shipping confirmation email will be sent to your email address. The carrier is FedEx. it may take 3-10 days for FedEx to scan your shipment. For any third party shipments, we cannot provide any additional shipping information or documentation. Any delivery dates provided by LANKELEISI are estimates.

EU courier:
E-Bike: DPD / UPS (Delivery takes 3-7 business days)
Other Accessories or Battery: YunExpress / DHL / UPS (Usually shipped from China warehouse, takes 15-20 days for delivery)

 

After shipping

Order Cancellation

If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

Order Tracking

You can track your order and shipping & handling information on your account if you have registered one on https://lankeleisi.com/. If you haven't registered on our site, you can track your order on https://www.17track.net/.

For more shipping information, send an email to serve@lankeleisi-bikes.com. We will get back to you in 24 hours.

If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue. 

Collection

If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

 

Delivery problems

If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a) you provided the wrong or missing address/phone number for delivery;

(b) there is a mistake in the address for delivery that was provided;

(c) the address for delivery is not reasonably accessible;

(d) the address for delivery cannot safely be accessed;

(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery.

(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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